Cliffhanger Cottages: Privacy Policy

Selfcatering Accommodation Knysna - immaculate, spacious and elegant Knysna forest cottages with fantastic views - honeymoon accommodation Knysna.

Cliffhanger Cottages: Privacy Policy

Cliffhanger Cottages Privacy Policy Sep 2019 (GDPR Compliant).

This is the privacy notice for Cliffhanger Cottages. Here we specify how we collect, store and use your personal info and your rights with respect to it. Your privacy is extremely important to us and we'll never share your information with any 3rd parties.

We may collect your information because:

  • You contacted us for a quote / more info
  • You've been a guest / booked with us
  • You've requested to be informed of any specials or news
  • You follow our Social Media pages and/or subscribed to our newsletter or blog
  • You've previously requested that we stay in contact.

In light of the above, you are consenting to us storing and using the personal data you are providing us with, for the above purposes. If you don't want us to have access to your personal info, please don't provide us with any.


Information we may collect:

We may ask for such information classed as personally identifiable to you as an individual:

  • Your name/s
  • Your email address
  • Your contact telephone number/s
  • Your bank (if you've sent us a payment advice), or your credit card details, if you are paying in that manner.

The ways in which we may use your info include to:

  • Provide you with info or a quote
  • Load your booking/s on our system
  • Process your payments once you've instructed us to
  • Send you a Client Satisfaction Survey or request to review us
  • Send any newsletters to you.

Confidentiality:

We treat your information as strictly confidential. We don't sell any personal data to 3rd parties and we'll never share any personal info about you to anyone not directly linked with the management and marketing of Cliffhanger Cottages, without your permission.


Protection of your information:

We protect your info via administrative measures; electronic cyber security systems and physical measures on our premises to ensure the safe-keeping thereof.


Your rights:

If you have already consented to us using and holding your personal info, you are within your rights to withdraw this consent at any time. You can unsubscribe from our communications by using the appropriate measure, e.g. by replying with the word UNSUBSCRIBE in the heading or by UNSUBSCRIBING via our newsletter software, or by e-mailing us to request removal from our subscriber database. We will respond by deleting all info we have about you from our system (unless we are required by law to retain any) and you won't receive further communications from us; we don't want to contact anyone who doesn't wish to be contacted.